Help & Support

  1. 1. Signup Process

Complete the signup process to start your myPaisaa investment journey

Step 1 - Download and install the myPaisaa app on your mobile.

  1. Download Links

Step 2 - Open the app, sign up with your phone number and enter the OTP for authentication.

Step 3 - Upload your pan card, front and back of the adhaar card and take a selfie to complete the KYC process.


  1. 3. Income proof submission

You’re just one step away from becoming a myPaisaa member

Step 1 - Click on the Menu tab at the bottom right of the app screen

Step 2 - Click on the ‘Your Details’ tab just below your profile picture

Step 3 - Upload your bank statement and salary slip

Step 4 - Press Submit

Income Proof Submission

  1. Prize Money Disbursal

- After auction, prize money will be disbursed within 24-48 hrs after completion of verification.

- Our executive will visit your place to get signatures and collect documents.

- If application is conditionally approved, guarantor documents are required.

A. Income proofs & KYC

B. Agreement of guarantor

C. Demand Promissory Letter

D. Surety Form

Documents required from the auction winner:

A. Demand promising letter

B. IBG minutes format

C. Waiver letter

D. NASH form

E. PS No claim letter

F. PS payment voucher

G. PS request letter

H. PS surety form

I. Cheque leaf ( depending on chit value)

  1. Auction Information

1. Auctions will be conducted on 10th, 15th, 20th and 25th of every month for weekly action groups.

2. Auctions will be conducted on 15th and 25th of every month for bi-weekly auction groups.

3. There is a one-time processing fee of Rs.200 (for every 1lakh of chit value) at the time of Prize distribution (towards stamp duty and other taxes).

4. 12% GST charges ( applicable on commission value and processing charges).

5. Installment payment should be done by the 5th of every month. You can pay through ECS or directly from our app. As this is a group saving plan and auction payments depend on your payment, we request your prompt payment.

6. Penalty of 18% (1.5% per month) will be applicable for late payment.

Important note - Your profile must be complete in order to avail the prize money upon auction winning. If your profile doesn't meet our financial health check you'll need to provide a guarantor/guarantors as applicable. The guarantor should be a salaried employee and pass the financial health verification conducted by our team.